Managing your customer reviews is one of the most important channels a business can use to optimise their online reputation.
Customer reviews influencing business performance
Did you know, customer reviews influence your business performance in local search results? By responding to reviews you may see an increase in clicks, website visits, number of prospects and ultimately sales.
By enabling this feature you will be able to respond to reviews, and improve your customer experience with your products and services.
Facebook reviews vs Google reviews
Whilst Facebook reviews can be deactivated (which we do not recommend) Google reviews are always live. A bad review isn’t a bad thing. It is an opportunity for you to address the problem and fix it with the customer.
Proactive management of reviews is essential for both customer experience and online brand reputation resulting in a Win-Win.
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